Q. Why can't I play your videos?
A. Are you trying to play movie scenes or are you trying to play a streaming video?
For streaming videos:
Streaming movies require that you have nothing on your computer or network that interferes with the communication between our streaming servers and your computer.
If you are browsing on a hotel network, an incorrectly configured modem or router, a "Free Hotspot" (like the kind you might be on if you're at a coffee shop), or have security software that blocks our servers, you may experience problems when streaming.
When Streaming, please ensure that the red button on the right side of the page shows as "Trailer" as shown in the picture below. When the button says "Trailer" this means that the stream is on. If the red button says "Streaming" then the Trailer will play instead. The GIF below shows the difference between "Streaming" and "Trailer".
For downloading videos:
Make sure that your media player is up to date with the latest software and codecs. (Codecs are what allow your media player to translate the files into something you can view.) If you are still having problems with your playback, please try the download again. Alternatively, you may want to try viewing this file in another media player, like VLC. VLC contains absolutely no adware and plays all current video formats. It can be found here.
When you are downloading full movies, click the format you wish to download and it will automatically begin downloading. If the download does not begin but instead begins to stream, please right click over the streaming video that popped up and select "Save Video As". (For Chrome users, you can also select a button at the bottom right of the stream that looks like three dots to download.)
You can view a GIF of this process at the link below. Please note this was done on Chrome and may appear slightly different depending on your browser.
In some circumstances, files may download in a format longer than just .mp4. In most cases, you can edit it down to a simple .mp4 in the text field. If you have difficulties, please contact us here.
Q. Are there download limits?
A. We've recently implemented a download limit. If this limit is reached or exceeded, a 24 hour block on the account will come into effect.
Q. My download speeds have been slow. Why is this?
A. Our download speeds vary from member to member depending on location in the world as well as Internet Service Providers. This can also be affected by the available bandwidth on our site, meaning how many other members are also actively streaming and downloading. You can download in off-peak times for better download speeds. Please keep in mind that we only have servers in the California Bay Area which means that our global population of members are downloading from these servers. If you continue to experience difficulties, please contact customer support here.